At Eraseria Inc, we want you to shop with confidence. If there is an issue with your order, we are here to help. Please review the following refund and return policy carefully.

1. Eligibility for Returns and Refunds

You may request a return or refund under the following circumstances:

  • You received a damaged or defective item
  • You received the wrong item
  • The item arrived with a significant issue caused during shipping

To be eligible, you must contact us within 7 calendar days of receiving your order.

2. Non-Refundable Situations

Refunds or returns may not be accepted in the following situations:

  • The item has been used, installed, washed, altered, or damaged after delivery
  • The return request is made after the allowed return period
  • The item is marked as final sale, clearance, or non-returnable unless it arrived damaged or incorrect
  • The customer simply changed their mind after the order was processed or delivered

3. Return Process

To request a return, please contact us at [email protected] and provide:

  • Your order number
  • Your full name
  • A brief explanation of the issue
  • Photos of the item if applicable

If your return is approved, please send the item back to the following return address:

Return Address:
20376 E Crestline Dr
Walnut, CA 91789
United States

Returned items should be sent back in their original condition whenever possible, including original packaging and any related order information.

4. Refund Processing Time

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will typically be processed within 5–10 business days to your original payment method.

Please note that actual posting times may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping may be covered by us
  • If the return is due to a non-quality-related reason, return shipping costs are generally the customer’s responsibility

6. Contact Us

If you have any questions about this Refund Policy, please contact us:

Company Name: Eraseria Inc
Return Address: 20376 E Crestline Dr, Walnut, CA 91789, United States
Email: [email protected]